LOTY (HK) Limited (“we” or “our” or “us”) are committed to protecting your privacy. The information we collect from you through this website is used to help us provide more products and services that are more suitable for you, and to ensure that you have a personalized and enjoyable shopping service on this website. Please continue to read the following privacy and handling of personal data.
You understand that it is voluntary for you to provide your personal data as described herein below. However, if you do not provide the personal data as required, you may not be able to register for the Account and/or use the Services.
"Personal Information Collection Statement"
Collection and Use of Personal Data
You understand that it is voluntary for you to provide your personal data as described herein below.
We will collect and maintain the personal data including:
First and last name in Chinese/ English
Month and year of birth
Contact information including but not limit to mobile phone number, email address, mail address, post code.
The personal data that is strictly necessary for us to deliver the Services will be marked with an asterisk (*). If you do not provide such personal data, you will not be able to register for an Account or enjoy the Services we provide to our members.
We will use the personal data you provide to us for the following purposes:
Complete your request related to our products and services, order processing, payment settlement and notification of order status
Account or/and Membership registration, offer discounts and rewards
Conduct various direct marketing activities (please refer to “The use and/or provision of personal data for direct marketing” below)
Send out information related to our products and services, events, promotions and projects
Conduct market research related to customers, products or services
Respond to and handle your inquiries and complaints
Invite you to evaluate the quality of our products and services
To achieve any purpose directly related to the above
However, if you do not provide the personal data as required, you may not be able to register for the Account and/or use the Services.
Third Parties’ Personal Data
We may feature embedded links on our websites or app(s) which enable you to connect to third party sites, including social media sites. These third party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your personal data.
If the Services you use require payment of money, you will be redirected to a secure third-party website belonging to our payment gateway service provider to complete payment of any purchase. Payment-related personal data (including but not limited to the cardholder’s full name, card number prefix, cardholder’s billing address, card verification value (CVV) and card expiry date) will be collected by the payment gateway service provider for processing your order’s payment as well as other incidental purposes. We will not be able to provide the Services to you if you do not provide the data.
You should read the respective third-party sites’privacy policies before submitting any data to these sites.
Use and/or Provision of Personal Data for Direct Marketing
In order for us to carry out any promotional and direct marketing activities, we will collect your relevant personal data including, but not limit to, name, email address, mail address, telephone number and shopping practice. This information allows us to inform you of the results of promotional activities, the receipt of rewards and the news of future promotional activities, and to share information on past activities. You will be able to opt-out or unsubscribe from time to time from receiving further direct marketing communications from us by contacting us through email email@example.com.
Personal Data Protection
We are committed to protecting your personal information. We use web-page production providers and online payment gateway providers from advanced encryption technology and secure servers to protect your personal information (including name, email address, mailing address, phone number, payment information and purchase records). When you send your order information, you can prevent your information from being seen by a third party when you submit it. In addition, we do not allow unauthorized access to customer information. Please understand that despite our efforts, no data security measures can guarantee 100% security at all times.
Data Disclosure and Sharing
Your personal data will be kept confidential and will not be disclosed to any third party except for such disclosure as allowed under the Personal Data (Privacy) Ordinance or to such parties as provided below:
Our related companies;
Any person or company who is acting for, on behalf of or jointly with us;
Any of our service providers (Including those who cooperate with us to participate in the marketing plan, third party agents, sub-contractors or service providers who provide us with administration, order processing, payment settlement, accounting review, credit reference, legal advice, collection of arrears or other services for our operations)
Any person or company subject to a nondisclosure agreement with us
Any financial institutions, charge or credit card issuing companies, credit information or reference bureaus, or collection agencies where necessary to establish and support the payment of any products and Services being requested by you; and
Any other third party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).
Currently, in addition to the above mentioned, we do not sell, trade, give away or rent your personal information to third parties. In the future, we may be handed over to a trusted third party, but you can also notify us to stop. In this case, we will not, without your consent, sell or disclose your personal information.
The retention time of various kinds of personal data that we collected and maintained are different. Personal data of the personal data of general visitors for shopping is kept for at least one year; different retention periods apply to the personal data collected for membership system. In the event that you choose to delete your account with us, we will delete such personal data as soon as reasonably practicable after we receive such notification from you.
Notwithstanding the aforesaid, if any personal data (including the aforesaid personal data which can be used to directly identify you) is required as specified under the applicable laws or in connection with any legal proceedings, the same will be retained for a longer period but we will take all practicable steps to ensure that such data will not be kept longer than is necessary for the fulfilment of such purposes.
Data Access and Correction
You should make your data access request by completing the Data Access Request Form (OPS003)(www.pcpd.org.hk) and sending the completed form directly to email at firstname.lastname@example.org. When handling a data access or correction request, we will check the identity of the requester to ensure that you are the person legally entitled to make the data access or correction request. A administration fee (not more than HK$200) is chargeable by us for complying with a data access request. Under the "Personal Data (Privacy) Ordinance", we will respond to your request within 60 days.