We provide delivery service for shopping in the e-Shop of this Website
Shipping fee and delivery method
Except for the activities specifically indicated, the shipping fee are as follows:
With net purchases of HK$300 or above, you can enjoy free standard delivery service within area of Hong Kong
Net purchases of less than HK$300, a shipping fee of HK$30 will be charged (Maxinium 1KG, an additional HK$6 per KG will be charged) to enjoy the standard delivery service.
With net purchases of HK$500 or above, you can enjoy free standard delivery service within area of Macao
Net purchases of less than HK$500, a shipping fee of HK$40 will be charged (Maxinium 1KG, an additional HK$10 per KG will be charged) to enjoy the standard delivery service.
A cash on delivery service will be arranged for order to Mainland China. Delivery service exclude the area of Tibet, Xinjiang, Inner Mongolia, Qinghai, Ningxia, Gansu.
If you need to ship to area outside Hong Kong, Macao and Mainland China, pleasse contact LOTY health customer service (email email@example.com) before placing order, we'll arrange delivery and estimate shipping fee.
Each order can only be delivered to one Given Address. If you need to deliver goods to different addresses, please place order separately. Please be noted each order must be purchased to meet the net amount to enjoy the free standard delivery service.
The Given Address cannot be references to PO Boxes; any public facilities; an address of any hotel; or any place where permission to access is required.
The order will be processed and arranged delivery with 2-4 working days after payment success and confirmed. The delivery time is subject to the courier and depends on the inventory.
When the signal of tropical cyclone No. 8 or above, red or black rainstorm warning is hoisted, the delivery service will be postponed. If you need any special arrangements, please contact courier staff by yourself.
If the customer fails to receive the parcel due to personal reasons, please contact courier staff to make re-arrangement.
If courier fails to contact the recipient during delivery the parcel, or the customers provided wrong delivery or contact information, delivery time will be affected or delayed; and the Products may be treated as Abandoned Products..
If the parcel fails to be delivered repeatedly, the Products will be treated as Abandoned Products. The order may be cancelled and no refund will be made. Please refer to the Terms and Conditions for details.
If you find quality problems with the goods, please provide the customers's name, phone number and the order number on the order through the "Connect With Us" page of this website within seven working days after receiving the goods. We will follow up as soon as possible. Please refer to the Terms and Conditions for details.
If necessary, please contact customer service : ( Service hours: Monday to Saturday, 9 am -6 pm [except public holiday]) Email：firstname.lastname@example.org
A: You only need to accumulate purchases of HK$10,000 or more within 1 year in the e-Shop of this Website, you will automatically become a LOTY health exclusive Member. As a Member, you can enjoy irregular shopping discounts, rewards offer ,new product pre-orders, and new product trails privileges.
Q: Which payment methods are accepted?
A: We accept he following payment methods: credit cards of Visa, MasterCard, American Express and Union Pay. We will provie you with more payment methods in the future.
Q: Can I change or cancel the order?
A: After you completed the online order process in the e-Shop, any ordered product information or delivery Given Address of the transaction cannot be changed or canceled. If you found any personal information is incorrect after confirming the order, please contact customer service via "Connect With Us" in this Website or email email@example.com as soon as possible. Our service hours are 9 am-6 pm from Mon to Saturday (except public holiday).
Q: Do you accept returns or refunds?
A: Generally, if the order has been confirmed and completed, no refund will be accepted. If you find quality problems or discrepancy of the content of the order, please provide customer name, phone number and order number on the order through " Connect With Us" page of the website or email to firstname.lastname@example.org with seven working days after receiving the goods, we will follow up as soon as possible.