本網站（“www.lotyhealth.com”, “網上商店”, “e-Shop”，統稱 “本網站”）由LOTY (HK) Limited（下稱「我們」）經營。本條款及細則適用於閣下對本網站之瀏覽及使用、購買貨品或服務之交易。閣下必須接受及不可更改任何條款及細則。使用本網站前，請閣下閱讀這些條款及細則。如閣下使用本網頁，即表示同意閣下已閱讀本條款及細則，並且接受和同意受本條款及細則約束。
1.1 「我們」及「我們的」指LOTY (HK) Limited是根據香港法例下有效存在的法人團體。
1.2 「網站」及「網上商店」指可透過 www.lotyhealth.com 訪問之網購平台，以及任何與其有關的網站。
2.1 本網站是一個由LOTY (HK) Limited營運的一站式網上購物平台，旨在為您提供更完善和便利的網購服務體驗。
2.4 我們有權限制於在本網站售賣之任何貨品數量，並就有關貨品之(a)訂單、 (b) 賬戶、 (c) 信用卡/記賬卡或 (d) 顧客作出限制。
4.1 除了本網站列明為LOTY health品牌的貨品之供應商為我們外，否則我們並非本網站所展示貨品的供應商。在此情況下，我們只負責管理本網站，並於閣下透過我們的網站向供應商訂購貨品後，安排並落實訂單處理過程。
5.1 本網站接受VISA、萬事達（MasterCard）、美國運通（American Express）及銀聯（UnionPay）之信用卡付款。
8.3 除非符合退貨及退款政策並獲批准的申請外，所有訂單確認一經發出，閣下不可取消訂單。如閣下需要進一步資料或協助，可透過電郵、本網站“聯絡我們” 頁面、社交媒體網上即時對話，與我們的客戶服務聯絡。
9.1 閣下於收取貨品時必須檢查所訂購之貨品是否有損毀、訂購貨品的規格和數量昰否正確。如發現貨品損毀(不包括不正確使用或人為損壞)、規格不符或數量不符，必須於指定受理時間七個工作天內透過電郵或本網站“聯絡我們” 頁面，與我們的客戶服務聯絡，作進一步處理。逾期申請，概不受理。
12.3 除了本網站列明為LOTY health品牌的貨品之供應商為我們外，否則我們並非本網站所展示貨品的供應商。為了讓閣下與商戶在同一個平台進行貨品買賣，每個本網站的商戶均會成為及被視為獨立承辦商及在本網站售賣他們貨品的供應商，而任何商戶作出的任何行為與疏漏，我們概不負責。我們在閣下與商戶之間只擔任協調者角色，因此，有關任何商戶貨品的供應、品質、合法性和安全性，或閣下相信貨品具有的任何特質，或任何貨品相關價目表、描述或資訊的準確性，以至有關商戶是能具有進行交易的能力，均非我們所能控制。假如閣下與本網站任何商戶產生任何糾紛，閣下不得向我們作出任何索償；閣下並同意若因閣下與本網站任何商戶的交易引致我們遭受任何損失或負上任何責任，將向我們作出賠償。
14.1 凡未事先獲得LOTY (HK) Limited的書面同意，不得使用（包括改動、修飾、分發或複製）任何本網站上的資料。
14.2 LOTY (HK) Limited擁有本網站之版權。網站本可能包括由商戶或服務供應商提供的產品和形象的圖片及描述，這些圖片及描述的版權由其相應商戶或或服務供應商擁有。儘管本網站的內容可以查看，但不得出於任何未經本網站許可而複製、分發、修改或以其他方式利用此等資訊。本網站所含之商標、商號、網域名稱與產品名稱之權利由LOTY (HK) Limited及其授權人所有。嚴禁在未經LOTY (HK) Limited及相關品牌LOTY health所有者書面同意的情況下，使用此類商標、商號、網域名稱和產品名稱。
14.3 本網站的所有內容及其他權利、用以建立網站的知識產權，均由LOTY (HK) Limited擁有及保留。
16.1 如雙方就條款及細則有任何爭議，LOTY (HK) Limited的決定為最終決定並具約束力。
16.8 若LOTY (HK) Limited並無行使或延遲行使任何本條款及細則所規定的權利或補償，並不表示我們放棄該權利或補償；若我們行使任何單一或部分權利或補償，亦不影響其進一步行使該權利或補償，或行使其他權利或補償的資格。
16.9 若無LOTY (HK) Limited書面同意，閣下不得分配或轉移本條款及細則內任何部分的權利或義務。LOTY (HK) Limited可將其於本條款及細則內之任何權利或責任轉讓、轉移或分判予任何第三方。
16.12 我們保留在不需通知閣下的情況下，按其酌情權修改本條款及細則之權利。如有任何爭議，LOTY (HK) Limited保留最終決定權。
(版本更新日期 August 2021)
This website ("www.lotyhealth.com", “e-Shop”, the “Website”), operated by the We ("we", “our”, “us”), is available to you on the condition that you accept without modification the terms, conditions and notices contained herein. Please read these terms and conditions carefully before using the Website. By using the Website or any part of it, including purchasing Products and Services, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
The following defined terms have the following meanings within the terms and conditions:
1.1 "we", “our”, and “us” means the We, a body corporate validly existing under the Laws of Hong Kong.
1.2 "Website" or “e-Shop” means the e-marketplace platform accessible via www.lotyhealth.com or such interface embedded in third party’s applications, as well as all related websites in connection therewith.
1.3 "You" or “your” means the person(s) whom we provide Services or Products to and who should pay for the Products purchased at the Website
1.4 “Account” means an account registered in the Website, and the relationship that is established between a customer and ours online services resulting from such registration.
1.5 “Services” means the services offered by us through the Website.
1.6 “Member” means a person who has registered an Account, and any person who has been permitted by us to have access to and use the Account service in accordance with the Terms and Conditions.
1.7 “Product(s)” means any items or services you place order(s) from the Website, including items or services that you reserve and items or services that you purchase.
1.8 “Retailer(s)” means the provider(s) named in the Website whose Products are available for sale or reservation through the Website. Each Retailer shall be and shall be deemed to be an independent contractor and they are providers of their own Products in the Website.
1.9 “Parties” means both us and you, and “Party” means either of these.
1.10 “Message(s)” means any communications between the Parties transmitted by any of the following means: through the Website, Customer Services, emails, Online Instant Chat (including mobile App or software), social media App and its website.
1.11 “eCoupon” or “Promotion Code” means
Each eCoupon or Promotion Code shall have its own terms and conditions of use including its own expiry date.
1.12 “Given Address” means the address that you have provided us at the time when you made an order for purchase through the Website. The Given Address cannot be
1.13 “Abandoned Products” means any Products which you purchased and paid for through the Website, but which:
2. The Website
2.1 The Website is a one-stop platform operated by LOTY (HK) Limited, We aimed to provide online sale of Products and enhance convenient shopping experience as part of the Services.
2.2 We shall make reasonable efforts to ensure that Product details including price on the Website, are up-to-date. Prices are subject to change without prior notice and all orders for purchase are subject to our acceptance at its sole discretion and stock availability.
2.3 We shall make reasonable efforts to ensure that the Products displayed on the Website are in stock. All orders are subject to confirmation of final availability and we reserve the right to reject an order in the event that any of the Products requested are unavailable.
2.4 We have the sole discretion to place a limit on the quantities of any Product(s) that may be purchased on the e-Shop. Such limits may be imposed on each (a) order, (b) account, (c) credit/debit card, or (d) customer, as the case may be.
2.5 In general, the prices may vary from those at the retail stores or other e-shop, but may differ from time to time due to promotions.
2.6 The prices charged for the Products are those applicable on the day you place your order.
2.7 All pictures and images of the Products displayed on the Website are for illustration purposes only, in order to help you recognize the Products. The actual size, dimension and color of the Products may differ.
2.8 We are provided on an ‘as is’ basis and we make no representations or warranties of any kind with respect to the Website and disclaims all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, reliability, timeliness, non-infringement, title, or suitability for any purpose of all information and content made available on or through the Website. Such information and content may contain factual or technical inaccuracies or typographical errors. All liability of us howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
2.9 Each Retailer shall be and shall be deemed to be an independent contractor and they are providers of their own Products in the Website. We shall not in any event be responsible for any act and/or omission of any Retailer.
3. Registration and Use of an Account
3.1 The Account or Members are eligible to access and use the services offered by the Website automatically. By using the Account to conduct dealings in the Website, you agree to observe and comply with, in addition to these Terms and Conditions.
3.2 You shall update your information on Website immediately or as soon as practicable, or inform our Customer Services at email@example.com if there are any changes to the profile information that you provided so that we can communicate with you effectively.
4. Ordering for Purchase of Products
4.1 Unless otherwise specified the brand of LOTY health, we are not the providers of the Product(s) displayed on the Website. We only provide website management, order processing and fulfillment after you purchase items from the providers through the Website.
4.2 When you place an order for purchase, you agree to purchase those Products from the providers at the price listed on the date of purchase on the relevant Product description page. The Product prices listed are exclusive of any duty or tax.
4.3 Different restrictions and regulations for foods, liquids apply in different countries. You are solely responsible for researching and understanding the relevant regulations prior to purchase.
4.4 We will send you an order confirmation email upon the confirmation of your order which includes:
4.5 You are responsible for safeguarding the order confirmation email which contains the important information of your personal data and collection details.
4.6 As representative of our providers, we accept your order for purchase with the order confirmation email.
4.7 Depending on Product availability, the order confirmation email may not include all items you have ordered. Separate notice(s) may be sent to you regarding the latest availability updates.
4.8 Unless otherwise expressly provided, each Message sent by us to you shall be deemed to have been received by you if no failure to deliver Message is received by us within 1 hour from the time when the Message is sent.
4.9 Stock availability of the items indicated on the Website is regularly updated by the providers and should not be relied upon or regarded as an exact or accurate statement of the availability of the items you are interested in.
5. Price and Payment
5.1 The Website accepts payment by credit cards of Visa, MasterCard, American Express and UnionPay.
5.2 The credit card used for shopping should be valid and under your own name.
5.3 We reserve the right to terminate any transaction it considers suspicious.
5.4 We shall not be liable for any payment fraud.
5.5 All payment methods require you to pay before delivery of the Products to you.
5.6 All prices are listed and charged in Hong Kong Dollars (HKD).
5.7 Full payment in respect of an order must be made upon the placing of that order. If your payment cannot be processed, the order will not be accepted. An order confirmation email will be sent to you only when the order is accepted.
5.8 We reserve the right to change the payment terms for any order without prior notice.
5.9 We reserve the right to change the payment mode for Products offered online at any time by announcement via the Website, email or any other means of public communication.
5.10 If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund by direct credit via the same payment channel you used at your purchase. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing said refund.
6. Delivery of Products
6.1 You will be asked to provide the full and correct name of the recipient of the Products and the Given Address when you place your order.
6.2 We will send you an order completion email upon the we proceed the delivery of your order which includes:
6.3 Each order can only be delivered to one Given Address. If you need to deliver goods to different Given Address(es), place order separately.
6.4 Each order must be purchased to meet the net amount to enjoy the free delivery service. The net amount(s) are subject to change in the Website without prior notice.
6.5 We only provide delivery services to Hong Kong, Macau or China. If you need delivery to other regions, please contact our customer service before placing an order; place order(s) without prior inquiry, the order(s) are subject to cancel without prior notice and all orders for purchase are subject to our acceptance at its sole discretion.
6.6 The order will be processed and arranged delivery with four working days after payment success and confirmed. The delivery schedule is subject to the courier company and depends on the inventory.
6.7 We will deliver the Product(s) you ordered to the Given Address by courier through SF Express，Hong Kong Post or such company as appointed by us to deliver the Product(s). The Product(s) shall be, and shall be deemed to be, delivered and accepted when the Product(s) are delivered to the Given Address and acknowledged by the recipient.
6.8 If we consider the Given Address is incorrect or incomplete, we will endeavor to contact you to confirm the correct address. However, in the event that we unable to contact you within a reasonable time, we shall treat the Products as Abandoned Products. The order may be cancelled and no refund will be made.
6.9 The order of Abandoned Products may be cancelled and no refund will be made.
6.10 In the event that any Product(s) have been treated by us as Abandoned Products, you will be notified of the details.
6.11 When the signal of tropical cyclone No. 8 or above, red or black rainstorm warning is hoisted, the delivery service will be postponed. If you need any special arrangements, please contact courier staff by yourself.
7. Purchase Offer
7.1 We reserve the right to terminate or change the above offers. In case of any dispute, our decision will be final and conclusive.
7.2 Special offer will be given by us or our Retailers via the Website, email, social media App or through other promotional channels to our customer, Accounts or Members.
7.3 Each special offer has an expiry date, which will be stated at the time of the promotion or in related promotional materials, and such expiry date cannot be modified. Any unused or expired amount will be forfeited.
7.4 All special offer have no monetary value and under no circumstances can they be converted into cash. There will be no residual value attached to any discount offer.
7.5 Any refund of a Product purchased using a special offer will be reduced by the value of the discount attached to it. The discount is non-refundable.
eCoupon or Promotion Code
7.6 Non-cash eCoupon or Promotion Code will be given by us or our Retailers via the Website, email, social media App or through other promotional channels to our customer, Accounts or Members when We launch a promotion campaign.
7.7 For entitlement and use of eCoupons and Promotion Code, please refer to the relevant provisions.
7.8 Any eCoupon or Promotion Code cannot be used in conjunction with other coupons, promotions or special offers. Only one promotion code can be used per order for purchase.
7.9 All eCoupon or Promotion Codes are non-transferable, have no monetary value and under no circumstances can they be converted into cash.
7.10 Any refund of a Product purchased using a eCoupon or Promotion Code will be reduced by the value of the discount attached to it. The discount is non-refundable.
7.11 Each eCoupon or Promotion Code has an expiry date, which will be stated at the time of the promotion or in related promotional materials, and such expiry date cannot be modified.
7.12 eCoupon or Promotion codes only apply to a discount on the relevant item or order before the application of any delivery charges or additional costs.
7.13 Some types of eCoupon or Promotion Codes may be exclusive and may only be used once per selected customer. A promotion code may not be used more than once. If the promotion code is lost or used by someone else, replacement code will not be issued.
7.14 If you return any item in the order in the future, the refund will be based on the discounted price. The discount amount cannot be refunded.
8. Cancellation of Order for Purchase
8.1 We may cancel an order for purchase if any Product in the order is not available, or if we consider a transaction is suspicious. Such cancellation of order will be refunded.
8.2 We may cancel an order for purchase for any reasons which may cause an order to be unfulfilled, including but not limited to: (a) fail to process payment for the Product for whatever reason; (b) relevant customer do not fulfill any conditions specified at the time of the order; or (c) any errors made in connection with your order. We will notify you if this is the case. Refund of these cancellations is at the sole discretion of us.
8.3 Except as otherwise provided under the Terms and Conditions, you cannot cancel an order once the order confirmation email has been issued to you. If you wish to seek further assistance, you may contact our customer services through email, “Connect With Us” page of the Website, online Instant chat (Social Media).
9. Return and Refund
9.1 When you receive the Product(s), you must check whether the ordered Product(s) are damaged and the specifications and quantities of the ordered goods are correct. If the Product(s) are found to be damaged (not including incorrect use or man-made damage), inconsistent specifications or inconsistent quantities, you must notify our Customer Service through email or “Connect With Us” page of the Website within seven working days of the designated acceptance time for further processing. Late applications will not be accepted.
9.2 In addition to the above reasons stated 9.1, requests for returns or refunds based on other reasons will not be accepted.
9.3 We have the right to request you to return the defective goods to us as one of the procedures for refunding.
9.4 If the relevant Product(s) need to be returned to us, you must:
Within the specified period of time, return the Product(s) together for return and/or refund.
9.5 Return or Refund of these purchase order is at the sole discretion of us or providers.
9.6 Once we have confirmed that the refund can be made, the payment will be refunded through the confidential third-party website of our online payment gateway provider in the same manner as when you paid; and it will take about 4 to 8 weeks.
9.7 Coupons that have been used at the time of purchase will not be refunded.
9.8 Transaction fee paid at the time of purchase will not be refunded.
9.9 All orders are charged in Hong Kong dollars (HKD), and we will not be responsible for the difference caused by exchange rate changes at the time of refund.
10. Termination of Account
10.1 We may terminate, suspend or delete your Account or one or more pre-order(s) or order(s) based on the following reasons:
11. Out of Service
11.1 Based on the following circumstances, we can stop or interrupt the services provided on the Website without prior notice:
11.2 We will not bear any responsibility if the suspension or interruption caused by the above items causes loss or damage to you.
12.1 Any losses incurred or sustained by you in transmitting payment information shall be borne solely and exclusively by you and in no event shall any such losses be, in whole or in part, borne by us. If you are using a public computer, you shall ensure that you sign out of the Website once you have finished browsing the Website.
12.2 You shall be liable for every order made using your credit card and you hereby agree to indemnify Us for all claims or damages whatsoever made by any third party arising from the actions of a person placing orders on the Website using your credit card.
12.3 Unless otherwise specified the brand of LOTY health, we are not the providers of the Product(s) displayed on the Website. LOTY (HK) Limited acts merely as a facilitator, providing a marketplace platform allowing you and Retailers to come together for the sale and purchase. Each Retailer shall be and shall be deemed to be an independent contractor and they are providers of their own Products in the Website. We therefore has no control whatsoever over the availability, quality, legality or safety of the Products, or of any other characteristics upon which you may rely, the accuracy of any of the listings, descriptions and information relating to the Products, and the ability and capacity of any Retailer to transact. Accordingly, you waive any claim that you may have against Us that is in any way connected with a dispute between you and any other user of the Website (including any other customers and any Retailers) and you agree to indemnify us for any losses or liability we may suffer as a result of any claim against us by another user or any other third party as a result of your dealings with such other user or party;
12.4 We shall not be liable in any way for any damages, losses, costs, expenses, liabilities or compensation, whether direct or indirect, which arise from or are in connection with your access and use of the Website; or any breach of security, delay, corruption or destruction of data or systems (including but not limited to those caused by any virus or other malicious code), transmission error, inaccessibility (whether in connection with upgrading or modification of the Website, failure or insufficiency of the technical facilities or technical issues on the user’s side) of the Website; or any part thereof, whether due to the negligence of us or its officers, employees, agents, contractors or otherwise.
13.1 You hereby agree to indemnify and hold LOTY (HK) Limited, its officers, employees, agents and contractors harmless against all damages, losses, costs (including legal costs), expenses and liabilities suffered or incurred by us, its officers, employees, agents or contractors arising out of or referable to any claims, suits or proceedings brought against us, its officers, employees, agents or contractors by third parties arising out of or in connection with:
13.2 Your acts, failures, omissions and defaults, including but not limited to infringement of any intellectual property rights or other rights of third parties; unauthorized access and/or use of the Website or any part thereof; unauthorized disclosure or use of any authentication method; and/or failing to act in accordance with these terms and conditions; or
13.3 Arising from any tax, duties, excise or licence fee liability in connection with these terms and conditions (with the exclusion of taxes payable by us on its income).
14. Intellectual Property Rights
14.1 Any use of materials on the Website, including alteration, modification, distribution or republication, without LOTY (HK) Limited prior written consent is prohibited.
14.2 LOTY (HK) Limited owns the copyright of this website. The Website may include pictures and descriptions of products and images provided by Retailers or service providers, and the copyrights of these pictures and descriptions are owned by their respective Retailers or service providers. Although the content of this website can be viewed, it is not allowed to copy, distribute, modify or otherwise use this information without the permission of the Website. The rights to trademarks, trade names, domain names and product names contained in the Website are owned by LOTY (HK) Limited. It is strictly forbidden to use such trademarks, trade names, domain names and product names without the written consent of the owners of LOTY (HK) Limited and related brands of LOTY health.
14.3 All content and other rights of the Website and the intellectual property rights used to establish the website are owned and reserved by LOTY (HK) Limited.
15. Data Protection
15.1 When purchasing Products on the Website, you agree that we can store, process and use the data you provide for handling your order.
16.1 In case of any dispute between the Parties in respect of or in connection with these terms and conditions, LOTY (HK) Limited determination shall be final and binding.
Notices to You
16.2 Unless otherwise expressly provided herein, any notice to be given by us to you under these terms and conditions will be sent:
16.3 You shall immediately notify us of any change of address, telephone number or email address.
16.4 Where these terms and conditions provide for us to notify you by posting a notice on the Website: such posting on the Website shall constitute sufficient notice to you; and such notice shall, unless otherwise specified by us, take effect from the time of posting on the Website.
Notices to Us
16.5 Unless otherwise expressly provided herein or unless otherwise specified by us, any notice which you are required to give to us shall only be deemed to have been served on us if the notice is sent:
16.6 The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any rights or remedies provided by law.
16.7 No waiver of any breach of these terms and conditions shall be effective unless made in writing by the Party granting such waiver and given to the other Party.
16.8 No failure on the part of LOTY (HK) Limited to exercise, and no delay on its part in exercising, any right or remedy under these terms and conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.
16.9 You shall not assign or transfer your rights or obligations under these terms and conditions or any part, interest or share herein without the prior written consent of LOTY (HK) Limited. LOTY (HK) Limited may assign, transfer or subcontract all or any of its rights or obligations under these terms and conditions to any third party.
16.10 If any provision of these terms and conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, the Parties shall amend that provision in such reasonable manner so as to achieve the intention of the Parties. Alternatively, at the discretion of us, it may be severed from these terms and conditions and the remaining provisions of these terms and conditions shall remain in full force and effect, unless we (at our discretion) decides that the effect of such declaration is to defeat the original intention of the Parties.
16.11 These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") and both you and We agree to submit to the exclusive jurisdiction of the Hong Kong courts.
16.12 We may revise these terms and conditions at any time without prior notice. If any dispute arises, LOTY (HK) Limited determination shall be final.
Where these terms and conditions are available in Traditional Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy among the versions.
(Version Updated August 2021)